Legal

TERMS OF SERVICE

Last updated: August 17, 2026

Website Requests Are Not Repair Authorization

Submitting a warranty check, contact form, or service request does not authorize Fletcher’s to perform repairs, does not create a guaranteed appointment, and does not guarantee warranty coverage or payment.

Warranty Coverage and Customer Responsibility

Coverage, deductibles, approvals, parts, labor, and payment amounts are determined by the warranty company and the terms of the customer’s contract. There may be a difference between the amount a warranty company approves and the total cost of a repair. Deductibles, non-covered items, upgrades, diagnostic charges not covered by the contract, or remaining balances may be the customer’s responsibility.

Fletcher’s will communicate known customer out-of-pocket costs before moving forward with authorized repair work whenever reasonably possible.

Service Location and Scheduling

Service requests are subject to confirmation. Depending on the vehicle, repair, location, warranty requirements, and other factors, Fletcher’s may come to the customer or direct the customer to an appropriate service location. Customers should not bring or tow a vehicle to a location until Fletcher’s confirms the arrangements.

Towing

Selecting “Need a Tow” informs Fletcher’s that towing assistance may be required. It does not automatically dispatch or authorize a tow. Towing arrangements and any related charges will be discussed with the customer.

Provider Relationships

Names or marks of warranty providers may be displayed to help customers identify companies Fletcher’s may be able to work with. Provider acceptance, claim approval, and coverage remain subject to each provider’s requirements and the customer’s contract. Unless specifically stated otherwise, display of a provider name does not mean that provider sponsors or endorses Fletcher’s.

Vehicle Information

Customers are responsible for providing accurate vehicle, mileage, warranty, contact, and location information. Incorrect or incomplete information may delay a claim, callback, estimate, or service arrangement.

Changes

These terms may be updated as Fletcher’s services, processes, or website features change.

Contact

Questions may be directed to (601) 520-1514 or Fletcherscarcare@gmail.com.

These website terms are a general operational framework and are not legal advice. A Mississippi attorney can review and tailor them as the business grows.